Legal notice

Legal Notice

Last updated: 10 June 2026

This website is operated under the trading name Velunora Home.

Website Operator

Legal company name: CAPE CAUSE LTD
Trading name: Velunora Home
Company number: 16546207
Registered in: England and Wales

Registered office:

2nd Floor College House
17 King Edwards Road
Ruislip, London
United Kingdom
HA4 7AE

Website:
velunorahome.co.uk

Email:
support@velunorahome.co.uk

Customer service hours:
Monday to Saturday
9:00 AM–6:00 PM UK time

The registered office is provided for legal and administrative correspondence only. It is not a retail shop, warehouse, fulfilment centre, or customer returns centre.

Business Activity

Velunora Home operates as an online retailer of lighting, home accessories, garden lighting, and related products.

Products may be fulfilled by Velunora Home or by approved suppliers, manufacturers, warehouses, and logistics partners.

Contacting Us

For questions concerning:

Products
Orders
Delivery
Returns
Refunds
Payments
Privacy
Website use

please contact:

support@velunorahome.co.uk

When contacting us about an order, include your full name, order number, and the email address used during checkout.

Returns

Do not send products to the registered office unless our customer support team has expressly instructed you to do so.

Approved returns must be sent to the authorised return address provided after your return request has been accepted.

Please review our Returns & Refunds Policy before sending any item back.

Website Hosting and Ecommerce Platform

This online store is hosted using Shopify’s ecommerce platform.

Shopify and other third-party providers may supply services including:

Website hosting
Checkout technology
Payment processing
Fraud prevention
Analytics
Advertising measurement
Order management
Customer communications

Their processing of personal information is explained in our Privacy Policy and, where applicable, their own policies.

Intellectual Property

Unless otherwise stated, the content available on this website—including the Velunora Home name, logo, website design, written content, graphics, product-page layouts, and original photographs—is owned by or licensed to CAPE CAUSE LTD.

You may not copy, reproduce, republish, distribute, sell, modify, or commercially exploit protected website content without prior written permission.

Product names, trademarks, photographs, and other materials belonging to third parties remain the property of their respective owners.

Product Information

We take reasonable steps to ensure product descriptions, specifications, images, availability, prices, and delivery information are accurate.

Minor differences may occur because of:

Screen and display settings
Photography lighting
Manufacturing tolerances
Supplier updates
Packaging changes
Natural variations in materials

Nothing in this notice limits your legal rights where products are faulty, unsafe, materially misdescribed, or not of satisfactory quality.

Prices and Payments

Prices are displayed in British pounds sterling unless stated otherwise.

Available payment methods are shown at checkout.

Payments may be processed by third-party providers such as Shopify Payments, Stripe, PayPal, card networks, banks, or other authorised payment services.

We do not normally store complete payment-card details.

External Links

This website may contain links to third-party websites or services.

CAPE CAUSE LTD is not responsible for the content, availability, security, or privacy practices of independent third-party websites.

The inclusion of a link does not necessarily mean we endorse the third party.

Website Availability

We aim to keep the website accurate and available, but continuous access cannot be guaranteed.

We may temporarily restrict or suspend access for:

Maintenance
Security updates
Technical problems
Platform changes
Events outside our reasonable control

Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful, including liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Any other liability that cannot legally be excluded

Subject to those protections, we are not responsible for losses caused by unauthorised use of the website, third-party services, or events outside our reasonable control.

Consumer Rights

Nothing in this Legal Notice, our Terms of Service, or any other store policy limits your statutory rights under applicable UK consumer law.

Please review our:

Terms of Service
Shipping Policy
Returns & Refunds Policy
Privacy Policy

for further information.

Complaints

To make a complaint, email:

support@velunorahome.co.uk

Please provide:

Your name
Order number, where applicable
A clear description of the issue
Supporting photographs or documents
The outcome you are requesting

We aim to acknowledge and review complaints promptly.

Governing Law

This Legal Notice and your use of this website are governed by the laws of England and Wales.

Mandatory consumer protections applicable in other parts of the United Kingdom remain unaffected.

Company Details

Velunora Home

Operated by:

CAPE CAUSE LTD

Company number: 16546207

Registered in England and Wales.

Registered office: