Delivery Information
Last updated: 14 June 2026
At Velunora Home, we aim to make your delivery experience simple, clear, and reliable. We currently offer delivery across the United Kingdom.
Delivery Area
We currently deliver to customers within the United Kingdom.
Delivery Cost
We offer Free Standard Tracked UK Delivery on all orders.
Order Processing Time
Orders are usually processed within:
1–2 business days
Business days are Monday to Friday, excluding UK public holidays.
Once your order has been processed and dispatched, you will receive a confirmation email with your tracking details where available.
Estimated Delivery Time
After dispatch, standard delivery usually takes:
5–8 business days
This means the total estimated delivery time is usually:
7–10 business days from the date your order is placed
Delivery Summary
Processing time: 1–2 business days
Delivery time after dispatch: 5–8 business days
Total estimated delivery: 7–10 business days
Delivery cost: Free Standard Tracked UK Delivery
Tracking Your Order
Once your order has been dispatched, we will send you a shipping confirmation email with tracking information if available.
Please allow up to 48 hours for tracking updates to appear after your order has been dispatched.
Delays
While we do our best to deliver within the estimated timeframe, delays may occasionally happen due to courier issues, high order volume, weather conditions, customs checks, or other circumstances outside our control.
If your order has not arrived within the expected delivery period, please contact us and we will be happy to help.
Incorrect Delivery Details
Please make sure your delivery address is correct before placing your order.
If you notice a mistake in your delivery details, please contact us as soon as possible at:
We cannot guarantee that changes can be made after an order has been processed or dispatched.
Missing or Lost Orders
If your order appears to be missing or tracking has not updated for several days, please contact us with your order number.
We will investigate the issue with the courier and help you find the best solution.
Contact Us
If you have any questions about delivery, please contact us:
Velunora Home
Email: support@velunorahome.co.uk
Phone: +44 2041780935
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM UK time
Company: CAPE CAUSE LTD
Company No.: 16546207
Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom