Delivery Information

Delivery Information

Last updated: 4 July 2026

At Velunora Home, we aim to make your delivery experience simple, clear, and reliable. We currently offer delivery across the United Kingdom.

Delivery Area

We currently deliver to addresses within the United Kingdom.

Some remote areas, islands, military addresses, PO boxes, or restricted postcodes may require additional delivery time or may not be eligible for delivery.

If we cannot deliver to your address, we will contact you and refund any affected item.

Delivery Cost

We offer:

Free Standard Tracked UK Delivery on all orders

The delivery cost displayed at checkout will be the amount charged.

We do not add hidden delivery, handling, or processing charges after checkout.

Order Processing Time

Orders are normally processed and fulfilled within:

2 business days

Business days are Monday to Friday, excluding UK public holidays.

Orders placed on weekends or public holidays normally begin processing on the next business day.

Processing may take longer if:

  • Payment requires additional verification

  • The delivery address is incomplete or incorrect

  • A product is temporarily unavailable

  • The order contains items fulfilled from different locations

  • We require additional information from you

  • Exceptional demand or operational disruption occurs

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.

Estimated Delivery Time

After dispatch, Free Standard Tracked UK Delivery normally takes:

5–8 business days

Most customers therefore receive their order within approximately:

7–10 business days from the date of purchase

Delivery dates are estimates and are not guaranteed unless a guaranteed delivery service is expressly stated at checkout.

Delivery Summary

Fulfilment time: Within 2 business days
Delivery after dispatch: 5–8 business days
Typical total delivery: Approximately 7–10 business days
Delivery cost: Free Standard Tracked UK Delivery

Tracking Your Order

Once your order has been dispatched, we will send you a shipping confirmation email containing tracking information where available.

This may include:

  • Your tracking number

  • The carrier name

  • A tracking link

  • Relevant delivery information

Please allow up to 48 hours after dispatch for the first tracking update to appear.

Some orders may be delivered in more than one parcel. If this happens, you may receive separate tracking numbers.

Direct Supplier and Logistics-Partner Fulfilment

Some products may be dispatched directly by approved suppliers, manufacturers, warehouses, or logistics partners.

This means:

  • Products in one order may arrive separately

  • Different carriers may be used

  • Tracking updates may vary between parcels

  • The sender name shown on the parcel may differ from Velunora Home

Direct fulfilment does not affect our responsibility for your order or your statutory consumer rights.

Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occasionally occur because of:

  • Carrier disruption

  • Severe weather

  • UK public holidays

  • Peak shopping periods

  • Remote delivery locations

  • Security or customs checks

  • Incorrect or incomplete address information

  • Transport disruption

  • Circumstances outside our reasonable control

If your order has not arrived after 12 business days from the purchase date, contact us at:

support@velunorahome.co.uk

Please include your order number.

We will review the tracking information and investigate with the carrier, supplier, or fulfilment partner.

If a parcel is confirmed lost, we will offer an appropriate solution, which may include:

  • A replacement at no additional charge

  • A refund to the original payment method

Incorrect Delivery Details

You are responsible for providing a complete and accurate delivery address during checkout.

Please check:

  • Recipient name

  • House or flat number

  • Street name

  • Town or city

  • Postcode

  • Telephone number

  • Delivery instructions

If you notice a mistake, contact us as soon as possible at:

support@velunorahome.co.uk

We will try to update the address before dispatch, but changes cannot be guaranteed after an order has entered processing or has been passed to a supplier or carrier.

Failed or Undeliverable Deliveries

A delivery may be unsuccessful if:

  • The address is incorrect or incomplete

  • The recipient is unavailable

  • The property cannot be accessed

  • The parcel is refused

  • The parcel is not collected

  • The carrier cannot safely leave the parcel

If a parcel is returned to the sender, we will contact you where reasonably possible.

Where permitted by law, reasonable redelivery, storage, or return costs caused by incorrect customer information, refusal, or failure to collect may be charged or deducted from a refund.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it:

  1. Check the delivery address shown on your order.

  2. Look around the property and any nominated safe place.

  3. Ask household members or neighbours.

  4. Review any delivery photograph or carrier notice.

  5. Contact the carrier where appropriate.

  6. Contact us at support@velunorahome.co.uk.

We may ask for information needed to investigate the delivery.

Damaged Deliveries

If your parcel or product arrives damaged, contact us as soon as possible.

Please provide:

  • Your order number

  • Clear photographs or videos of the damage

  • Photographs of the external packaging

  • A photograph of the shipping label

  • A description of the issue

Keep the product and all packaging until we provide further instructions.

Please review our Returns & Refunds Policy for further information.

Returns

Do not send a return to our registered office or to the sender address shown on the parcel unless our support team specifically instructs you to do so.

Approved returns must be sent to the authorised return address provided by our support team.

Please review our Returns & Refunds Policy before returning an item.

Contact Us

For questions about delivery, tracking, delayed parcels, or address corrections, contact:

Velunora Home

Email:
support@velunorahome.co.uk

Phone:
+44 20 4178 0935

Customer service hours:
Monday to Saturday
9:00 AM–6:00 PM UK time

Company Information

Velunora Home is operated by:

VELUNORA COMMERCE LTD

Company number:
17320168

Registered in:
England and Wales

Registered office:

2nd Floor College House
17 King Edwards Road
Ruislip, London
United Kingdom
HA4 7AE

The registered office is provided for legal and administrative correspondence only. It is not a retail shop, warehouse, fulfilment centre, or customer returns centre.