Contact information
Contact Information
Velunora Home
For questions about products, orders, delivery, returns, refunds, or payments, please contact our customer support team.
Customer Support
Email:
support@velunorahome.co.uk
Customer service hours:
Monday to Saturday
9:00 AM–6:00 PM UK time
We aim to respond to most enquiries within 1–2 business days.
When contacting us about an existing order, please include:
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Your full name
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Order number
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Email address used for the order
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A clear description of your question or problem
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Photographs or videos where relevant
Order and Delivery Enquiries
For order status, tracking, address corrections, or delivery issues, contact:
Orders are normally fulfilled within 2 business days. Delivery usually takes an additional 5–8 business days after dispatch.
Most orders therefore arrive within approximately 7–10 business days from purchase.
Returns and Refunds
Contact us before returning any product:
Do not send returns to our registered office or to the sender address shown on the parcel unless our support team has specifically instructed you to do so.
Once your return request is approved, we will provide the correct return address and instructions.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.
Please include:
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Your order number
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A description of the problem
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Clear photographs or videos of the item
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Photographs of the packaging
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A photograph of the shipping label
Business Information
Velunora Home is operated by:
CAPE CAUSE LTD
Company number:
16546207
Registered in:
England and Wales
Registered office:
2nd Floor College House
17 King Edwards Road
Ruislip, London
United Kingdom
HA4 7AE
The registered office is provided for legal and administrative correspondence only. It is not a retail shop, warehouse, fulfilment centre, or customer returns centre.
Website
velunorahome.co.uk
Contact Form
You may also contact us using the Contact Us form available on our website.
Please do not send sensitive payment information, full card numbers, passwords, or security codes by email or through the contact form.