Legal Notice

Legal Notice

Last updated: 4 July 2026

This website, velunorahome.co.uk, is operated by VELUNORA COMMERCE LTD, trading as Velunora Home.

Company Information

Trading name: Velunora Home
Legal company name: VELUNORA COMMERCE LTD
Company number: 17320168
Registered in: England and Wales

Registered office address:

2nd Floor College House
17 King Edwards Road
Ruislip, London
HA4 7AE
United Kingdom

The registered office is provided for legal and administrative correspondence only. It is not a retail shop, warehouse, fulfilment centre, or customer returns centre.

Contact Information

For questions about our website, products, orders, delivery, returns, refunds, payments, or customer support, please contact us:

Email: support@velunorahome.co.uk
Phone: +44 20 4178 0935
Customer service hours: Monday to Saturday, 9:00 AM–6:00 PM UK time

Website

Website: velunorahome.co.uk
Store name: Velunora Home

Business Activity

Velunora Home is an online retail store offering home lighting and décor products, including table lamps, outdoor wall lights, garden lighting, and related home accessories.

Products may be fulfilled by Velunora Home or by approved suppliers, manufacturers, warehouses, fulfilment centres, and logistics partners.

Product Information

We take reasonable steps to provide accurate product descriptions, specifications, images, prices, delivery information, and availability.

However, minor variations in colour, size, finish, or appearance may occur because of:

  • Screen and display settings

  • Photography lighting

  • Manufacturing tolerances

  • Supplier updates

  • Packaging changes

  • Natural differences in materials or finishes

Nothing in this Legal Notice limits your legal rights where a product is faulty, unsafe, materially misdescribed, or not of satisfactory quality.

Orders and Payments

All orders placed through our website are subject to acceptance, payment authorisation, and product availability.

Payment must be completed using one of the payment methods available at checkout before an order is processed.

Payments may be processed by third-party providers such as Shopify Payments, Stripe, PayPal, banks, card networks, or other authorised payment services.

We do not normally receive or store your complete payment-card number or security code.

Delivery and Returns

Delivery estimates, fulfilment times, tracking information, and delivery restrictions are explained in our Shipping Policy and Delivery Information pages.

Before returning a product, contact:

support@velunorahome.co.uk

Do not send returns to our registered office or to the sender address shown on the parcel unless our customer support team specifically instructs you to do so.

Approved returns must be sent to the authorised return address provided by our support team.

Intellectual Property

Unless otherwise stated, the content available on this website—including the Velunora Home name, logo, written content, graphics, website design, layouts, original photographs, videos, and product-page content—is owned by or licensed to VELUNORA COMMERCE LTD.

You may not copy, reproduce, republish, distribute, sell, modify, or commercially use protected website content without prior written permission.

Product names, trademarks, photographs, and other materials belonging to third parties remain the property of their respective owners.

External Links

Our website may contain links to independent third-party websites, services, payment providers, delivery carriers, social-media platforms, or other external resources.

VELUNORA COMMERCE LTD is not responsible for the content, availability, security, privacy practices, or policies of independent third-party websites.

The inclusion of an external link does not necessarily mean that we endorse the third party.

Website Availability

We make reasonable efforts to keep our website accurate, secure, and available.

However, we do not guarantee that access will always be uninterrupted, error-free, or free from technical problems.

We may temporarily restrict or suspend access because of:

  • Maintenance

  • Security updates

  • Technical issues

  • Platform changes

  • Operational requirements

  • Events outside our reasonable control

Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory consumer rights

  • Any other liability that cannot legally be excluded

Subject to those protections, we are not responsible for losses caused by unauthorised use of the website, independent third-party services, or events outside our reasonable control.

Consumer Rights

Nothing in this Legal Notice, our Terms of Service, or our other store policies limits or removes your statutory rights under applicable UK consumer law.

For further information, please review our:

  • Terms of Service

  • Shipping Policy

  • Delivery Information

  • Returns & Refunds Policy

  • Privacy Policy

  • Cookie Policy

Governing Law

This Legal Notice and your use of our website are governed by the laws of England and Wales.

Mandatory consumer protections that apply to customers living elsewhere in the United Kingdom remain unaffected.

Contact Us

For questions about this Legal Notice, contact:

Velunora Home

Email: support@velunorahome.co.uk
Phone: +44 20 4178 0935

Operated by:
VELUNORA COMMERCE LTD

Company number:
17320168

Registered in:
England and Wales

Registered office:

2nd Floor College House
17 King Edwards Road
Ruislip, London
HA4 7AE
United Kingdom