Cookie Policy

Last updated: 4 July 2026

This Cookie Policy explains how Velunora Home uses cookies and similar technologies when you visit our website, velunorahome.co.uk.

Velunora Home is operated by:

VELUNORA COMMERCE LTD
Company number: 17320168
Registered in England and Wales

Registered office:

2nd Floor College House
17 King Edwards Road
Ruislip, London
HA4 7AE
United Kingdom

Where required by law, we will ask for your consent before placing or using non-essential cookies and similar technologies.

1. What Are Cookies?

Cookies are small text files stored on your computer, mobile phone, tablet, or other device when you visit a website.

Cookies and similar technologies can help a website:

• Function correctly

• Remember your preferences

• Keep products in your shopping cart

• Securely process checkout

• Understand how visitors use the website

• Measure website and advertising performance

• Provide more relevant content and advertisements

Similar technologies may include:

• Pixels

• Tags

• Local storage

• Web beacons

• Software development kits

• Other browser or device technologies

References to “cookies” in this policy include these similar technologies where appropriate.

2. How We Use Cookies

We may use cookies and similar technologies to:

• Operate and secure our online store

• Remember your shopping cart and session

• Process checkout and payments

• Remember your cookie preferences

• Prevent fraud and unauthorised activity

• Understand website traffic and performance

• Identify technical problems

• Improve our products and customer experience

• Measure advertising performance

• Personalise content and advertisements where you have consented

3. Strictly Necessary Cookies

Strictly necessary cookies support functions required for the website and services you request to operate correctly.

They may be used for:

• Website security

• Shopping-cart operation

• Checkout

• Payment processing

• Customer account login

• Fraud prevention

• Session management

• Remembering your privacy and cookie choices

• Load balancing and technical operation

These cookies do not normally require consent where they are strictly necessary to provide a service you have requested.

Blocking strictly necessary cookies through your browser may prevent parts of the store from working correctly.

4. Preference and Functionality Cookies

Preference cookies help the website remember choices you make.

They may remember:

• Your region or country

• Language preferences

• Display preferences

• Previously selected products or options

• Cookie and privacy settings

• Customer account preferences

These cookies help us provide a smoother and more personalised browsing experience.

Where these cookies are not strictly necessary, we will request your consent before using them.

5. Analytics and Performance Cookies

Analytics and performance cookies help us understand how visitors use our website.

They may collect information about:

• Pages visited

• Products viewed

• Time spent on pages

• Links and buttons clicked

• Referring websites

• Browser and device type

• General website interactions

• Checkout and purchase activity

• Technical errors

• Approximate location derived from an IP address

We may use this information to:

• Measure website traffic

• Understand customer behaviour

• Improve navigation and product presentation

• Identify technical problems

• Analyse store performance

• Improve our services

Where required, analytics and performance cookies will only be activated after you have provided consent.

6. Marketing and Advertising Cookies

Marketing and advertising cookies may be used to:

• Measure advertising performance

• Understand whether an advertisement led to a website visit or purchase

• Create or manage advertising audiences

• Show advertisements that may be more relevant to you

• Limit the number of times you see an advertisement

• Understand how customers interact with marketing campaigns

These cookies may be placed by us or by advertising partners such as Google, Meta, or other platforms that we use.

Marketing and advertising cookies will only be activated where permitted by law and, where required, after you have provided consent.

You can reject or withdraw consent for these cookies through our cookie banner or privacy-preference settings.

7. Social-Media Cookies

Our website may include links, buttons, pixels, or other features provided by social-media platforms.

These technologies may allow social-media providers to:

• Recognise your browser or device

• Measure interactions with advertisements

• Connect store activity with a social-media account

• Personalise content or advertising

• Measure campaign performance

Where these technologies are not strictly necessary, they will only be used after you have provided consent where required.

Your use of social-media platforms is also governed by their own privacy and cookie policies.

8. Third-Party Cookies

Some cookies and similar technologies may be provided by third parties that support our store.

These providers may include:

• Shopify, our ecommerce platform

• Payment processors

• Banks and card networks

• Fraud-prevention services

• Delivery and tracking providers

• Analytics providers

• Advertising platforms

• Email and marketing providers

• Customer-support tools

• Review services

• Security and technical-service providers

Third parties may process information collected through their technologies according to their own privacy and cookie policies.

We do not control every cookie placed directly by an independent third party.

9. Shopify Cookies

Our online store is hosted by Shopify.

Shopify may use cookies and similar technologies to provide:

• Store functionality

• Shopping-cart features

• Checkout

• Customer accounts

• Security

• Fraud prevention

• Analytics

• Payment support

• Platform performance

Some Shopify cookies may be strictly necessary for the store to function, while others may require your consent depending on their purpose and how the store is configured.

10. Your Cookie Choices

When you first visit our website, you may be shown a cookie banner or privacy-preference centre.

Where available, you may be able to:

• Accept non-essential cookies

• Reject non-essential cookies

• Choose individual cookie categories

• Review additional information about cookies

• Change your choices later

Rejecting non-essential cookies should not prevent you from accessing the basic content of the website, although some optional features may be limited.

Strictly necessary cookies may continue to operate because they support essential store functions.

11. Withdrawing or Changing Consent

You may withdraw or change your consent at any time through the cookie or privacy-preference settings available on our website.

Withdrawing consent does not affect the lawfulness of cookie use that took place before consent was withdrawn.

After you withdraw consent, relevant non-essential cookies should no longer be used. However, you may need to delete previously stored cookies through your browser settings.

12. Managing Cookies Through Your Browser

Most internet browsers allow you to:

• View stored cookies

• Delete existing cookies

• Block all cookies

• Block third-party cookies

• Receive a warning before a cookie is stored

• Automatically delete cookies when the browser closes

The steps depend on the browser and device you use.

Please consult your browser’s help or privacy settings for instructions.

Blocking or deleting certain cookies may affect:

• Shopping-cart operation

• Checkout

• Customer account login

• Saved preferences

• Website performance

• Other store features

13. How Long Cookies Last

Cookies may be either session cookies or persistent cookies.

Session Cookies

Session cookies normally remain active only while your browser is open and are deleted when you close it.

Persistent Cookies

Persistent cookies remain on your device for a defined period or until you delete them.

The exact duration depends on:

• The purpose of the cookie

• The provider that places it

• The store configuration

• Your browser settings

• Your consent choices

We aim to keep cookies only for as long as reasonably necessary for their stated purpose.

14. Personal Information Collected Through Cookies

Depending on the cookie or technology used, information collected may include:

• IP address

• Browser type

• Device type

• Operating system

• Cookie identifiers

• Advertising identifiers

• Pages and products viewed

• Shopping-cart activity

• Checkout activity

• Purchase information

• Referring website or campaign

• Approximate location

• Date and time of visits

• Website interactions

• Consent preferences

Please review our Privacy Policy for more information about how we collect, use, share, retain, and protect personal information.

15. International Data Processing

Some technology, analytics, advertising, and ecommerce providers may process information outside the United Kingdom.

Where required, appropriate safeguards may be used for international transfers of personal information.

Further information is available in our Privacy Policy and in the privacy information provided by the relevant third-party provider.

16. Do Not Track Signals

Some browsers provide a “Do Not Track” setting or similar privacy signal.

There is not always a consistent industry standard for responding to every browser signal.

We will respond to legally recognised privacy choices where required and supported by our website technology.

You can also manage your preferences through our cookie banner, privacy-preference centre, and browser settings.

17. Updates to This Cookie Policy

We may update this Cookie Policy to reflect:

• Changes to our website

• New cookies or technologies

• Changes to Shopify or other service providers

• New analytics or advertising tools

• Operational changes

• Changes to legal or regulatory requirements

The revised policy will be published on this page with an updated date.

Where required, we may request your consent again following a significant change.

18. Contact Us

For questions about this Cookie Policy or our use of cookies and similar technologies, contact:

Velunora Home

Email:
support@velunorahome.co.uk

Phone:
+44 20 4178 0935

Customer service hours:
Monday to Saturday
9:00 AM–6:00 PM UK time

19. Company Information

Velunora Home is operated by:

VELUNORA COMMERCE LTD

Company number:
17320168

Registered in:
England and Wales

Registered office:

2nd Floor College House
17 King Edwards Road
Ruislip, London
HA4 7AE
United Kingdom

The registered office is provided for legal and administrative correspondence only. It is not a retail shop, warehouse, fulfilment centre, or customer returns centre.